Vostro Services and Support

Vostro Services and Support You asked for a complete package. We listened. Vostro was created with your small business in mind, which is why Dell offers comprehensive services and support specifically designed for your business. Dell has created tools and services to help you with installation, maintenance and repair tasks. You can be confident that you will have the level of support you need to help keep your business running smoothly. Dell ProSupport – Faster, more reliable support services designed to address the technology challenges you face today. This support portfolio is focused on your needs, time demands and budgets. Dell ProSupport starts with the Dell ProSupport for End-Users service model, designed to take care of both you and your employees’ IT needs 7x24. Dell ProSupport for End-Users includes: 7x24 direct break-fix hardware support for your employees "How-to" support on popular software applications such as Norton AntiVirus, Microsoft Office, Microsoft Small Business Server, Intuit QuickBooks, Adobe Photoshop and Adobe Acrobat. Access to a certified technician in two minutes or less Next, further customize your support solution by taking advantage of the Dell ProSupport Options below that align to how you use your technology. Dell Accidental Damage Service6 - Repairs or replaces accidentally damaged systems. Computrace Theft Protection - Tracks stolen systems and remotely wipes sensitive data. Keep Your Hard Drive - Retain a failed hard drive and receive one replacement drive while under warranty. Hard Drive Data Recovery - Recover your data, even if you forgot to back it up. Certified Data Destruction - Destroys data, provides certification of destruction, and disposes of the disk.

Installation Services Dell’s installation services give you the tools you need to get your systems up and running as fast as possible so you can focus on more important business matters. Optional Services: Laptop and Desktop Deployment – Choose custom hardware, software and peripherals for your new PCs, and then let Dell professionals install them for you.

Maintenance Services Vostro's maintenance services and support tools help prevent downtime and potential disaster by keeping your systems running at peak performance. Standard Services: One-year subscription for Dell DataSafe™ Online Backup – Protect your data by backing up your files to a safe, remote storage site. Relax knowing that your critical data is safe from hardware, software and catastrophic events. Protect, share and access your files on your computer. Optional Services: For moderate to heavy users, upgrade your One-year Online DataSafe Backup subscription to 20GB or 100GB. You can receive the same benefits that the standard service offers with room to grow.

Repair Dell makes it easy to get help fast when your business needs it. All Vostro systems include a standard One-year parts and labor Limited Warranty, with the option to extend it for up to 4 years. Standard Services: One-year Hardware Warranty5 – Get the assistance you need when you need it with one-year limited warranty5 with Return Services and Hardware Warranty5 Support for the length of the warranty5 term. DellConnect5 – Whether you’re on the road, or in the office, Dell can troubleshoot and repair your system remotely through an Internet connection. Optional Services: Extended Hardware Warranty5 - Extend your limited warranty5 up to 4 years and upgrade your service to Next-Business-Day On-site service to protect your IT systems from: costly downtime, changing business needs, lost productivity, high cost of out-of-warranty repairs. Next Business Day On-Site Service – Get the assistance you need when you need it with Next Business Day On-Site11 service – parts, labor and limited warranty.